FAQs

Questions, comments, PR?

Email us at hello@groundfloorclub.com

Non-members please call/text us at 1-415-718-8344


Existing members please follow below:

Open the app -> Settings -> Have a question


Book a call or tour: Click here

 Have questions? We’ve got answers.

Why choose Groundfloor?

Skip crowded coffee shops, sterile offices, and spaces full of people too heads-down to say hello. Groundfloor connects you through daily events and thoughtful introductions in a warm, relaxed environment — whether you’re here to work, build community, or simply change your scenery.

Who makes up the Groundfloor community?

Members range from their 30s to 60s across tech, education, non-profit, creative fields, and everything in between.

What kinds of events happen at Groundfloor?

Honestly, it depends on who’s here. Members organize and host whatever they’re into — from casual hangouts to interest groups to bigger gatherings. If you want to start something, you can.

What if I only want to work from Groundfloor and not attend events?

That’s fine — use our space purely for work, or mix it up with community events as you prefer.

Is Groundfloor 24/7 access?

Yes it is!

Can I access all locations?

Yes — your membership includes access to all Groundfloor locations. You can work or attend events at any of them at no extra cost.

What's included in a membership?

Everything. Fast wifi, quiet work areas, phone booths, meeting rooms, complimentary coffee and tea, a dog-friendly environment, mail services, and full access to the member app and community.

Do you have private offices?

Yes, private offices are currently available at our Los Angeles location. Reach out to hello@groundfloorclub.com if you’re interested in learning more.

What is the Groundfloor app and do I need it?

The app is how you book meeting rooms and phone booths, RSVP to events, connect with other members, and access perks and updates. It’s your home base for everything Groundfloor, and yes, you’ll want it.

Do I need to reserve meeting rooms or phone booths in advance?

Yes. Use the Groundfloor app to book meeting rooms or phone booths (up to 3 hours per day). Walk-ins are available when space allows, but booking ahead is recommended.

Can I bring guests to Groundfloor?

es. You get one free coworking guest per week. Additional weekday guests (before 4 PM) are $20 each. During evenings and weekends, guests are always free.

Are lockers available?

Yes, lockers are available on a first-come, first-served basis. Ask at your location for details.

How do I become a member?

Simply book a tour here to see if we’re the right fit for you.

Is there a trial period or day pass available?

We don’t offer day passes or trials — it helps us keep the community feel intact. Book a tour to come see the space and meet some members before you join.

Can I bring guests to Groundfloor?

Yes. Enjoy one free coworking guest per week, with additional weekday guests (before 4 PM) at $20 each, and unlimited free guests during evenings and weekends.

How much does a Groundfloor membership cost?

$279/month for unlimited coworking and full community benefits.

Is there an initiation fee?

No initiation fees, ever.

Are there discounts for longer commitments?

Yes! Choose quarterly billing for a 10% discount, or annual billing for up to 25% savings. A great way to lock in a lower rate while you make Groundfloor your regular space.

Is there a minimum membership commitment?

No. All memberships are month-to-month with no long-term contract required.

Can I pause my membership?

Membership continues monthly until you cancel. We don’t currently offer a pause option.

What is the cancellation policy?

You can cancel any time up until the day before your next billing date. To cancel, open the Groundfloor app, go to Settings, tap Have a Question, and submit your cancellation request.

What happens if I cancel and want to rejoin later?

We’d love to have you back. Just know there is a $70 rejoining fee when you restart your membership.

Does Groundfloor offer scholarships?

Yes. We offer partially subsidized memberships for early-career individuals from racial or ethnic minority groups. Scholarships are currently at capacity — check back for future availability.

How can I partner with Groundfloor?

We love collaborations! Email hello@groundfloorclub.com if you’re interested in working with us.