What is Groundfloor?
Groundfloor is a member-only club for work and play. We provide members with design-led spaces in which to spend their time when they’re not at home. Our spaces are designed for work, socializing and wellness.
What do I do at Groundfloor?
Work, relax, eat / drink and exercise. You can also meet people and attend events. Essentially, do all the things you don’t feel like doing at home.
Who is Groundfloor for?
Groundfloor is for everyone. We’re building a club for people with an inclusive mindset who want a space to flourish and unwind around others.
What exactly is included in my membership?
- Unlimited access to your local club - Unlimited coffee - Discounted meals, snacks and soft drinks - Access to exclusive member-only events - Lockable BYOB liquor locker - 3 guest privileges, daily
Are there any prerequisites of being a member?
We’re committed to building an engaged, active community. For this reason, we ask that all members attend a minimum of 2 Groundfloor events per month. This is especially important in the first few months, in order for you to dive in and get to know what’s on offer and for us to get to know you.
Does my membership cover all locations?
Yes, whilst your ‘home’ membership is for the location you initially joined, as a Groundfloor member you will be able to use your membership to access other locations once they open.
How much is membership?
Membership is $200 per month, no contract - cancel anytime.
How do Groundfloor Scholarships work?
Our mission has always been to build community across diverse industries and backgrounds. To make our platform more accessible to marginalized audiences, we've created a program for BIPOC early-career professionals. Please note that due to limited availability, we may not be able to accommodate all requests at this time. Nonetheless, we're committed to building a more inclusive community and encourage interested individuals to apply.
How long does it take for applications to be reviewed?
We review all applications individually. We're usually capped at 500 members per location. Those who apply after we reach this cap will have their applications reviewed whenever a spot opens up. If your application isn’t accepted straight away, you’ll be placed on a waiting list which is reviewed quarterly.
What is the $20 application fee for?
This is our way of verifying that you’re a real person.
Can I pause my membership?
Simply submit a pausing request before your billing date - you have 3 pauses a year and each cost $25. Note that the start date of your pause must coincide with your billing date. For example, if your membership began on May 2nd, your billing date will be on the 2nd of every month, including for quarterly and yearly memberships. Once your request is approved, your membership will be paused for 30 days. If you’ve paid quarterly or annually, we’ll charge the pause fee on the day you submit your request. However, your pause period won’t begin until your next billing date. Don’t worry - we’ll extend your membership by 30 days to account for this pause.
How many guests can I bring with me?
You can bring up to 3 guests at any time.
I have questions, who should I contact?
Reach us on email@example.com and one of our team will get back to you.
How do I cancel my membership?
You must give 30 days in advance notice to cancel your membership. Simply go into the App -> Profile -> Need Support and select Account cancelation. Our team will get back to you within 48 hours of submitting your request.